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 Post subject: What is the Maintenance and Support Plan?
PostPosted: Wed Apr 27, 2011 3:58 pm 
Sales
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Joined: Thu Sep 23, 2010 2:22 pm
Posts: 50
Location: Winston-Salem, NC
The Maintenance and Support Plan is offered to Server License clients in the event that they need support, patches, version upgrades or customizations. Typically there is a free period of Maintenance and Support given with every Server License but it varies depending on promotions, sales, etc. Once your free period is over, the Maintenance and Support Plan is offered as a yearly service for 15% of the original total server license cost. If you do not have an active Maintenance and Support Plan you will NOT receive support in any form.

Maintenance and Support Plan Breakdown
What is Included
  • Priority Support
  • Direct line to developers
  • All patches/fixes for that major version
  • All minor version upgrades for that major version
  • 40% Discount on any future major version upgrades/purchases

Cost of Plan
  • 15% of the original total server license cost per year (includes all modules, add-ons, customizations, etc)


NOTE: All Hosted Chat clients receive support by default for as long as they're on our hosted service.



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